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group-hover:text-signal","aria-hidden":true}]]}],["$","p",null,{"className":"mt-3 text-[0.9375rem] leading-relaxed text-steel","children":"How to judge whether an ageing system is a real risk or merely old, the four options available, and how to replace one in stages without a big-bang cutover."}]]}]]}]]}]]}] 25:["$","section",null,{"className":"relative isolate overflow-hidden border-t border-edge bg-hull","children":[["$","div",null,{"aria-hidden":true,"className":"pointer-events-none absolute inset-0 -z-10","children":[["$","div",null,{"className":"cta-photo absolute inset-0"}],["$","div",null,{"className":"field-grid field-mask absolute inset-0 opacity-50"}],["$","div",null,{"className":"absolute left-1/2 top-0 h-px w-56 -translate-x-1/2 bg-linear-to-r from-transparent via-signal to-transparent opacity-60"}]]}],["$","div",null,{"className":"mx-auto w-full px-5 sm:px-8 lg:px-10 max-w-content py-20 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They are cheap to ask now and expensive to discover later."}] 2a:["$","ol","7",{"className":"space-y-3.5","children":[["$","li","Is the API documentation publicly available? Send me the link. Public documentation is a strong signal that the API is a supported product rather than an afterthought.",{"className":"flex items-start gap-4","children":[["$","span",null,{"className":"label-mono mt-1 shrink-0 text-signal","children":"01"}],["$","span",null,{"className":"text-[1.0625rem] leading-[1.7] text-steel","children":"Is the API documentation publicly available? Send me the link. Public documentation is a strong signal that the API is a supported product rather than an afterthought."}]]}],["$","li","Which objects can be read, and which can be created or updated? Name them specifically — customers, orders, stock, invoices, payments.",{"className":"flex items-start gap-4","children":[["$","span",null,{"className":"label-mono mt-1 shrink-0 text-signal","children":"02"}],["$","span",null,{"className":"text-[1.0625rem] leading-[1.7] text-steel","children":"Which objects can be read, and which can be created or updated? Name them specifically — customers, orders, stock, invoices, payments."}]]}],["$","li","What are the rate limits, and what happens when they are exceeded?",{"className":"flex items-start gap-4","children":[["$","span",null,{"className":"label-mono mt-1 shrink-0 text-signal","children":"03"}],["$","span",null,{"className":"text-[1.0625rem] leading-[1.7] text-steel","children":"What are the rate limits, and what happens when they are exceeded?"}]]}],["$","li","Is API access included in our licence, or charged separately?",{"className":"flex items-start gap-4","children":[["$","span",null,{"className":"label-mono mt-1 shrink-0 text-signal","children":"04"}],["$","span",null,{"className":"text-[1.0625rem] leading-[1.7] text-steel","children":"Is API access included in our licence, or charged separately?"}]]}],["$","li","Is there a test or sandbox environment? Without one, all integration testing happens on live data.",{"className":"flex items-start gap-4","children":[["$","span",null,{"className":"label-mono mt-1 shrink-0 text-signal","children":"05"}],["$","span",null,{"className":"text-[1.0625rem] leading-[1.7] text-steel","children":"Is there a test or sandbox environment? Without one, all integration testing happens on live data."}]]}],["$","li","How are breaking changes communicated, and how long is the notice period?",{"className":"flex items-start gap-4","children":[["$","span",null,{"className":"label-mono mt-1 shrink-0 text-signal","children":"06"}],["$","span",null,{"className":"text-[1.0625rem] leading-[1.7] text-steel","children":"How are breaking changes communicated, and how long is the notice period?"}]]}],["$","li","Are there webhooks for events, or is polling the only option?",{"className":"flex items-start gap-4","children":[["$","span",null,{"className":"label-mono mt-1 shrink-0 text-signal","children":"07"}],["$","span",null,{"className":"text-[1.0625rem] leading-[1.7] text-steel","children":"Are there webhooks for events, or is polling the only option?"}]]}]]}] 2b:["$","aside","8",{"className":"border-l-2 border-signal/40 bg-signal/5 px-6 py-5","children":[["$","p",null,{"className":"label-mono text-signal","children":"The single most useful question"}],["$","p",null,{"className":"mt-3 text-[1.0625rem] leading-[1.7] text-silver","children":"Ask for the documentation link during the sales process. If a vendor cannot produce it in a day, the integration will be harder and more expensive than they are implying."}]]}] 2c:["$","h2","9",{"id":"if-a-system-has-no-api","className":"scroll-mt-28 pt-8 text-2xl sm:text-3xl","children":"If a system has no API"}] 2d:["$","p","10",{"className":"text-[1.0625rem] leading-[1.75] text-steel","children":"This is common with older Malaysian business software, and it is not a dead end. The usual options, roughly in order of preference:"}] 2e:["$","ul","11",{"className":"space-y-2.5","children":[["$","li","Direct database access — fast and complete, but bypasses the application’s business rules. We prefer read-only access, or writes only where the vendor sanctions them.",{"className":"flex items-start gap-3.5","children":[["$","span",null,{"aria-hidden":true,"className":"mt-2.5 size-1 shrink-0 bg-signal"}],["$","span",null,{"className":"text-[1.0625rem] leading-[1.7] text-steel","children":"Direct database access — fast and complete, but bypasses the application’s business rules. We prefer read-only access, or writes only where the vendor sanctions them."}]]}],["$","li","Scheduled import and export files — many systems can produce a CSV on a schedule and consume one. Slower and batch-oriented, but reliable and low-risk.",{"className":"flex items-start gap-3.5","children":[["$","span",null,{"aria-hidden":true,"className":"mt-2.5 size-1 shrink-0 bg-signal"}],["$","span",null,{"className":"text-[1.0625rem] leading-[1.7] text-steel","children":"Scheduled import and export files — many systems can produce a CSV on a schedule and consume one. Slower and batch-oriented, but reliable and low-risk."}]]}],["$","li","An adapter service — a small purpose-built component sitting beside the legacy system that exposes a modern API and translates to whatever the old system understands.",{"className":"flex items-start gap-3.5","children":[["$","span",null,{"aria-hidden":true,"className":"mt-2.5 size-1 shrink-0 bg-signal"}],["$","span",null,{"className":"text-[1.0625rem] leading-[1.7] text-steel","children":"An adapter service — a small purpose-built component sitting beside the legacy system that exposes a modern API and translates to whatever the old system understands."}]]}],["$","li","Screen automation — driving the user interface programmatically. It works, it is genuinely fragile, and we treat it as a last resort with a plan to replace it.",{"className":"flex items-start gap-3.5","children":[["$","span",null,{"aria-hidden":true,"className":"mt-2.5 size-1 shrink-0 bg-signal"}],["$","span",null,{"className":"text-[1.0625rem] leading-[1.7] text-steel","children":"Screen automation — driving the user interface programmatically. It works, it is genuinely fragile, and we treat it as a last resort with a plan to replace it."}]]}]]}] 2f:["$","h2","12",{"id":"judging-an-integration-proposal","className":"scroll-mt-28 pt-8 text-2xl sm:text-3xl","children":"Judging an integration proposal"}] 30:["$","p","13",{"className":"text-[1.0625rem] leading-[1.75] text-steel","children":"You do not need to evaluate code, but you can evaluate whether the proposal has thought about the parts that matter."}] 31:["$","ul","14",{"className":"space-y-2.5","children":[["$","li","Does it name which system is authoritative for each piece of data?",{"className":"flex items-start gap-3.5","children":[["$","span",null,{"aria-hidden":true,"className":"mt-2.5 size-1 shrink-0 bg-signal"}],["$","span",null,{"className":"text-[1.0625rem] leading-[1.7] text-steel","children":"Does it name which system is authoritative for each piece of data?"}]]}],["$","li","Does it include a field mapping document, or does it assume the fields will line up?",{"className":"flex items-start gap-3.5","children":[["$","span",null,{"aria-hidden":true,"className":"mt-2.5 size-1 shrink-0 bg-signal"}],["$","span",null,{"className":"text-[1.0625rem] leading-[1.7] text-steel","children":"Does it include a field mapping document, or does it assume the fields will line up?"}]]}],["$","li","Does it say what happens when the other system is unavailable?",{"className":"flex items-start gap-3.5","children":[["$","span",null,{"aria-hidden":true,"className":"mt-2.5 size-1 shrink-0 bg-signal"}],["$","span",null,{"className":"text-[1.0625rem] leading-[1.7] text-steel","children":"Does it say what happens when the other system is unavailable?"}]]}],["$","li","Does it explain how duplicate records are prevented on retry?",{"className":"flex items-start gap-3.5","children":[["$","span",null,{"aria-hidden":true,"className":"mt-2.5 size-1 shrink-0 bg-signal"}],["$","span",null,{"className":"text-[1.0625rem] leading-[1.7] text-steel","children":"Does it explain how duplicate records are prevented on retry?"}]]}],["$","li","Does it include logging and alerting, and say who gets alerted?",{"className":"flex items-start gap-3.5","children":[["$","span",null,{"aria-hidden":true,"className":"mt-2.5 size-1 shrink-0 bg-signal"}],["$","span",null,{"className":"text-[1.0625rem] leading-[1.7] text-steel","children":"Does it include logging and alerting, and say who gets alerted?"}]]}],["$","li","Does it include a reconciliation step proving both sides agree?",{"className":"flex items-start gap-3.5","children":[["$","span",null,{"aria-hidden":true,"className":"mt-2.5 size-1 shrink-0 bg-signal"}],["$","span",null,{"className":"text-[1.0625rem] leading-[1.7] text-steel","children":"Does it include a reconciliation step proving both sides agree?"}]]}],["$","li","Does it say who maintains it when the vendor changes their API?",{"className":"flex items-start gap-3.5","children":[["$","span",null,{"aria-hidden":true,"className":"mt-2.5 size-1 shrink-0 bg-signal"}],["$","span",null,{"className":"text-[1.0625rem] leading-[1.7] text-steel","children":"Does it say who maintains it when the vendor changes their API?"}]]}]]}] 32:["$","p","15",{"className":"text-[1.0625rem] leading-[1.75] text-steel","children":"A proposal that covers all seven is likely to produce something you can rely on. One that covers only the happy path will work on the day it is delivered and become a support burden afterwards."}] 33:["$","h2","16",{"id":"what-integration-work-typically-involves","className":"scroll-mt-28 pt-8 text-2xl sm:text-3xl","children":"What integration work typically involves"}] 34:["$","p","17",{"className":"text-[1.0625rem] leading-[1.75] text-steel","children":"For a single flow between two systems with reasonable APIs — orders from a storefront into an ERP, say — expect the effort to divide roughly into discovery and mapping, building, and testing, with mapping usually the largest share. The credentials, sandbox access and sample data need to come from you, and delays there are the most common cause of a slipped timeline."}] 35:["$","p","18",{"className":"text-[1.0625rem] leading-[1.75] text-steel","children":"Budget for ongoing maintenance too. Vendor APIs change, certificates expire, volumes grow. A modest support arrangement keeps an integration healthy for years; no arrangement at all means you find out it stopped when a customer tells you."}] 36:["$","aside",null,{"className":"order-first lg:order-last","children":["$","nav",null,{"aria-labelledby":"toc-heading","className":"lg:sticky lg:top-28 border-l border-edge pl-5","children":[["$","p",null,{"id":"toc-heading","className":"label-mono text-slate","children":"On this page"}],["$","ol",null,{"className":"mt-4 space-y-2.5","children":[["$","li","What \"we have an API\" does not tell you",{"children":["$","a",null,{"href":"#what-we-have-an-api-does-not-tell-you","className":"text-sm leading-snug text-steel transition-colors hover:text-signal","children":"What \"we have an API\" does not tell you"}]}],["$","li","The questions to ask before you buy",{"children":["$","a",null,{"href":"#the-questions-to-ask-before-you-buy","className":"text-sm leading-snug text-steel transition-colors hover:text-signal","children":"The questions to ask before you buy"}]}],["$","li","If a system has no API",{"children":["$","a",null,{"href":"#if-a-system-has-no-api","className":"text-sm leading-snug text-steel transition-colors hover:text-signal","children":"If a system has no API"}]}],["$","li","Judging an integration proposal",{"children":["$","a",null,{"href":"#judging-an-integration-proposal","className":"text-sm leading-snug text-steel transition-colors hover:text-signal","children":"Judging an integration proposal"}]}],["$","li","What integration work typically involves",{"children":["$","a",null,{"href":"#what-integration-work-typically-involves","className":"text-sm leading-snug text-steel transition-colors hover:text-signal","children":"What integration work typically involves"}]}]]}]]}]}] 20:[["$","meta","0",{"charSet":"utf-8"}],["$","meta","1",{"name":"viewport","content":"width=device-width, initial-scale=1"}],["$","meta","2",{"name":"theme-color","content":"#04070a"}],["$","meta","3",{"name":"color-scheme","content":"dark"}]] 1e:null 22:[["$","title","0",{"children":"API Integration Explained for Business Owners | Silver Shark"}],["$","meta","1",{"name":"description","content":"What an API is in business terms, the questions to ask a software vendor about theirs, and how to judge whether an integration proposal is any good."}],["$","meta","2",{"name":"application-name","content":"Silver Shark"}],["$","meta","3",{"name":"author","content":"Silver Shark Sdn Bhd"}],["$","meta","4",{"name":"creator","content":"Silver Shark Sdn Bhd"}],["$","meta","5",{"name":"publisher","content":"Silver Shark Sdn Bhd"}],["$","link","6",{"rel":"canonical","href":"https://www.silvershark.com.my/insights/api-integration-explained-for-business-owners"}],["$","meta","7",{"name":"format-detection","content":"telephone=no, address=no, email=no"}],["$","meta","8",{"property":"og:title","content":"API Integration Explained for Business Owners"}],["$","meta","9",{"property":"og:description","content":"What an API is in business terms, the questions to ask a software vendor about theirs, and how to judge whether an integration proposal is any good."}],["$","meta","10",{"property":"og:url","content":"https://www.silvershark.com.my/insights/api-integration-explained-for-business-owners"}],["$","meta","11",{"property":"og:site_name","content":"Silver Shark Sdn Bhd"}],["$","meta","12",{"property":"og:locale","content":"en_MY"}],["$","meta","13",{"property":"og:image","content":"https://www.silvershark.com.my/opengraph-image"}],["$","meta","14",{"property":"og:image:width","content":"1200"}],["$","meta","15",{"property":"og:image:height","content":"630"}],["$","meta","16",{"property":"og:image:alt","content":"Silver Shark Sdn Bhd — custom software, automation and system integration in Malaysia"}],["$","meta","17",{"property":"og:type","content":"article"}],["$","meta","18",{"property":"article:published_time","content":"2026-04-08"}],["$","meta","19",{"property":"article:modified_time","content":"2026-04-08"}],["$","meta","20",{"name":"twitter:card","content":"summary_large_image"}],["$","meta","21",{"name":"twitter:title","content":"API Integration Explained for Business Owners"}],["$","meta","22",{"name":"twitter:description","content":"What an API is in business terms, the questions to ask a software vendor about theirs, and how to judge whether an integration proposal is any good."}],["$","meta","23",{"name":"twitter:image","content":"https://www.silvershark.com.my/opengraph-image"}],["$","link","24",{"rel":"icon","href":"/icon.png?icon.3lan0mcba9b_j.png","sizes":"300x300","type":"image/png"}],["$","$L37","25",{}]]